PULOWI RETURNS AND REFUND POLICY

We accept returns. You can return unopened items in the original packaging within 15 days of your purchase with receipt or proof of purchase. If  15 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Upon receipt of the returned item, we will examine the products and refund your purchase price and a credit will automatically be applied to your original method of payment.

To return the item you purchased, please mail it to:

•  527 old bridge turnpike, 3336, East Brunswick, NJ,08816

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you.

You are responsible for the shipping fees and any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

To follow-up on the status of your return, please contact us at hello@pulowiskincare.com

SHIPPING POLICY 

Thank you for visiting and shopping at Pulowi Skincare. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

In general, domestic shipments are in transit for 2 – 7 days

Shipment processing time

All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time, there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund.

Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Shipping rates & delivery estimates

Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase.

CUSTOMER SERVICE 

For all customer service inquiries, please email us hello@pulowiskincare.com